Roesel, Kent & Associates
Roesel, Kent & Associates
|
|
|
All consulting services will be conducted by one of the R-K-A partners, Rick Roesel or Tom Kent. A non-threatening approach will be used in order to minimize any employee concerns. A team building approach will be utilized so that employees are involved in evaluating and looking for best practices. Operational AuditsOne of the R-K-A partners will visit your site to gather information needed to conduct a thorough review of the following phases of your operation, make a presentation to you regarding those findings and provide a written report of those findings..
Staffing AnalysisOne of the R-K-A Partners will visit your site to gather the information needed to conduct an analysis of your staffing needs. No stopwatch studies will be performed. Information regarding the number of buildings, square feet, floor surfaces, certain quantity counts, age and condition of the facility, traffic and soiling will be gathered during a physical survey of you facility. Alternative levels of service will be applied to the gathered data utilizing task frequencies and predetermined time allowances. No stopwatch studies will be conducted.
Best Practices ReviewThe Best Practices is similar to an operational Review, but narrower in scope. One of the R-K-A Partners will visit your site to gather the information needed to conduct an comparison of the methods, tools, equipment and supplies that your department utilizes to perform the work. The Best Practices Review of your staffing needs. No stopwatch studies will be performed.
Quality AuditsThe Quality Audit focuses on the quality of the services being accomplished at your facility. It benchmarks your quality to industry standards and similar facilities. It also compares the quality of services that you expect to what is actually accomplished. One of the R-K-A Partners will visit your site to gather the information needed to conduct the quality audit.
Customer SurveyThe Customer Survey focuses on the satisfaction of the customers with regard to whether their expectations of the services to be provided are met and as to whether their expectations match the definition of services to be provided. One of the R-K-A Partners will visit your site to gather the information needed to conduct the quality audit.
Team BuildingImprove the professionalism and morale of your housekeeping department. Everybody is smarter than anybody! When your employees work together to learn from each other and to learn and implement best practices, employee morale increases, productivity increases, quality increases and customer satisfaction increases. R-K-A Partners can assist you in building a professional housekeeping team.
BenchmarkingLearn how the staffing, productivity and cost of your housekeeping department compares to industry standards and to similar facilities. One of the R-K-A Partners will visit your site to gather the information needed to conduct a Benchmarking study..
Operations ManualBenefit from having a comprehensive operations manual for your department. One of the R-K-A Partners will visit your site to gather the information needed to conduct a Benchmarking study..
|
Roesel
Kent & Associates
|
