| Personnel
Management |
Organization, Staffing
& Productivity |
Leadership &
Interpersonal Skills |
| Absenteeism Management & Control |
Improving Work Methods &
Procedures |
Servant Leadership |
| Employee Recognition |
Developing Work Assignments |
Communications for Supervisors |
| Handling Employee Turnover |
Organizing for Effectiveness |
The Leaders of Tomorrow |
| Communicating with Hourly Employees |
Developing Time Allowances |
Make the Most of Change |
| Motivating Hourly Employees |
Applying Time Allowances |
Management by Follow-up |
| Dealing with the Union |
Time Allowances - Workshop |
How to Conduct Successful Meetings |
| Employee Disciplining & Counseling |
Coping with a Reduced Budget |
How to Manage Your Time |
| Interviewing & Hiring |
Computerizing Your Department |
Getting Things Done Through People |
| Contract Management |
Scheduling the Work |
Leadership Skills |
| Developing Bid Specifications |
Quality Management |
Organizing Your Work |
| The Contract Bidding Process |
Inspection & Quality Assurance |
Dealing with Other Departments |
| Successful Contract Administration |
Customer Relations |
Becoming a Better Listener |
| Contract Cleaning Pros & Cons |
Handling Complaints |
Developing
Self-Confidence |
| Competing with Contract Cleaners |
Inspection Tour (workshop) |
Technical Sessions |
| Training &
Development |
Establishing the Level of Service |
Carpet Care |
| Developing a Training Program |
Common Mistakes |
Resilient Tile Floor Care |
| Using Role Play Techniques |
Goal Setting |
Housekeeping Chemicals |
| Problem Solving Techniques |
Miscellaneous |
Tools & Equipment |
| Classroom Training Skills |
How to Reduce the Soiling of Your
Areas |
Detergents & Disinfectants |
| Conducting Effective Demonstrations |
Reviewing Plans for Maintainability |
Rest Room Care |
| Effective In-Service Training |
|
Dusting & Spot Cleaning |
| Using Multimedia for Effective
Presentations |
|
Trash Removal |
| Training the Trainers |
|
Organizing Your Work Stations |
